David Garcia welcomes everyone to the opening of The Manchester Cleaning Show 2026
Session Speaker
Currently Chair of the BCC, David Garcia is also Treasurer and Vice-President of the Cleaning & Hygiene Suppliers Association (CHSA).
David has been in the industry for almost 50 years and is the founder and former Chairman of Polaris Plastics, one of the UK’s leading providers of refuse sacks and bin liners to the away from home market.
Delia Cannings and Lauren Kyle will discuss the latest progress on the Level 2 Cleaning Hygiene Operative Apprenticeship - driving skills, standards and recognition within the cleaning industry. They will explore how the UK Cleaning Career Development Zone is helping to signpost people to opportunities for professional growth to develop careers in cleaning. This session is a must for those interested in career development in the cleaning industry and employers and industry leaders committed to raising the bar through education and skills development.
Session Speakers
Delia Cannings, is Chair of the British Cleaning Council (BCC) and also National Lead for Education and Training for the Association of Healthcare Cleaning Professionals (ahcp), an examiner for the Cleaning Science Degree programmes with Northampton University and founder and owner of Environmental Excellence Training and Development Ltd.
Delia was awarded the Queen's Anniversary Prize for education and training within the industry.
Lauren Kyle, BCC Project Lead & Freelance Consultant, worked part time as a cleaning operative while still a student.
She then spent several years teaching, before moving full time into cleaning and facilities management. She was Head of Cleaning and Soft FM at Sodexo before starting her own consultancy in 2023. Lauren is passionate about supporting talent development in the industry.
AI is here to stay but how can it be utilized to best serve a largely people-based industry? This expert panel will consider AI in all its guises and discuss how it can best be employed to enhance the FM, cleaning and hygiene sectors.
Session Speakers
Vanessa Goddess is a marketing strategist with 25+ years' experience, leveraging daily AI integration across Claude, ChatGPT, Gemini, and Co Pilot for campaign development and strategic analysis.
Vanessa is Google AI-certified, creating operational frameworks and training materials for AI-enhanced marketing workflows, and is actively engaged with AI professional communities, translating technical capabilities into practical business applications and measurable productivity gains
Heather Downes is Head of Innovation and Product Development at Mitie Hygiene & Environmental Services. She began her career in the FM industry at the age of 21 and has since gained extensive experience across a wide range of sectors.
Her early career in operational management gave her an in-depth understanding of cleaning service delivery, workforce deployment and customer expectations, which has shaped her expertise in designing solutions that are both practical and forward-looking.
Throughout her career, Heather has been passionate about driving continuous improvement and ensuring that cleaning services evolve to meet the needs of modern workplaces. In her current role, she leads on researching, reviewing and implementing innovative cleaning technologies and methodologies that enhance efficiency, deliver measurable cost savings and improve service outcomes for clients.
A key area of focus for Heather is sustainability: she champions solutions that support Mitie’s environmental ambitions through reducing water and energy usage while also improving productivity. Heather is particularly keen to harness the power of robotics and artificial intelligence to transform the cleaning industry.
By optimising labour resources through smart automation and data-driven insights, she is committed to creating solutions that not only enhance efficiency but also add real value to clients’ environments. This includes exploring how robotics can free up cleaning teams to focus on higher-impact tasks and how AI can provide predictive, responsive approaches to service delivery.
Merci Marosi is the Co-Founder of Bubble Duck, a creative agency renowned for transforming digital marketing in the cleaning sector. Passionate about innovation, Merci focuses on integrating AI-driven strategies to enhance client success and engagement. Her work empowers businesses to embrace technology, fostering growth and adaptability in an evolving industry landscape.
Ceris Burns is a dynamic marketing strategist and international PR expert with over 20 years of experience in essential industries including cleaning, facilities management and environmental sectors.
A multilingual, chartered marketer and CPD accredited AI trainer, she is the founder of CBAi, where she empowers professionals to confidently embrace AI in marketing - making it less overwhelming, more impactful and a lot more human.
As a Fellow of the Chartered Institute of Marketing and Chartered Environmental Cleaner, Ceris has worked with leading organisations including ISS, JCB, BICSc, and i-team Global.
Fluent in five European languages and known for her genuine, no-nonsense approach, she partners with organisations and individuals alike to demystify AI and unlock practical, ROI-driven results.
With over 20 years in the cleaning and facilities management sectors, Kevin has dedicated his career to operational excellence, innovation and business improvement.
Currently, as Head of Cleaning at Sodexo, his goal is to establish the business as the industry leader, leveraging sustainability, innovation and technology to shape the future of cleaning.
Whether a 65,000 seater sports stadium, a concert venue or an event space such as Manchester Central, large venues pose specific challenges to cleaning, hygiene and FM teams. Can washroom supplies cope? Can we have it ready for occupation the following day? How do we keep occupants safe during their visit? All these factors and more present unique challenges to cleaning and FM teams operating in the high profile, fast paced world of large venue provision and this expert panel will discuss how these challenges are met and how expectations of both clients and visitors are exceeded.
Session Speakers
Jay Adderley leads the UK’s leading high-variable footfall cleaning company, CleanEvent Services, delivering services across major stadiums, arenas and events.
Starting as a cleaner at 20, he’s since overseen operations for the London Olympics, Formula One and Commonwealth Games. A chartered professional, he mentors future leaders and serves on the CSSA Northern Community Group.
Heather Andrews has 20 years’ experience in the cleaning industry. She first started at 16 cleaning tables in a shopping centre, progressing on to managed waste at the same shopping centre, eventually becoming a waste management supervisor.
She achieved her level 3 apprenticeship in Team Leading and Managing within this time. In 2021 Heather left her waste management supervisor job and started working for OCS as Deputy Venue Housekeeping Manager based at Manchester Central Convention Complex.
In 2023 Heather was promoted to Venue Housekeeping Manager (Contract Cleaning Manager), taking onsite control at Manchester Central for OCS. In 2025 Heather achieved her level 5 in Operational Departmental Manager apprenticeship.
Mark Dulson, Venue Presentation Manager at Aintree Racecourse, started his career in Tesco's before joining the cleaning industry just prior to Covid.
He has now successfully managed three Aintree Grand Nationals and just prior to the Manchester Cleaning Show, will have spent 6 weeks in Australia working on events such as the Australian Open, SCG Ashes test and New Years Eve on Sydney Harbour as part of an International Management Exchange Programme.
Adam Williams is the Facilities Manager at Co-op Live.
He is an experienced health, safety and facilities management professional with a passion for delivering an unrivalled experience in world-class stadiums and arenas.
Adam Williams, Managing Director & Co-Founder of The Green Block, is a commercially astute, versatile operational strategist and turnaround expert.
He combines elevated levels of commercial and accounting acumen, coupled with 30 years of operational delivery experience in heavily resourced, tight margined businesses. He has wide experience delivering cost saving, efficiency, business transformation, technology evaluation and vendor selection projects across the UK, Europe and the USA.
This expert panel will review efforts taken so far to attract the next generation of cleaning and FM sector professionals and look at what still needs to be done. Recruitment and retention of staff remain key challenges for the sector so how do we make the cleaning and hygiene sectors more appealing as a career choice, and how do we retain and develop our personnel once they have been recruited?
Session Speakers
For more than ten years, Daniel Cross has shaped the UK marketing strategy for some of the cleaning industry’s most respected brands, including Vaclensa, IPC and Tennant Company.
In addition to his professional achievements, he is a long-standing committee member of the CSSA and a key driver behind The Clean Start Initiative, which champions new talent and raises the profile of the cleaning sector.
His contributions have earned him recognition at the Manchester Young Talent Awards, where he was a finalist for his marketing work, and most recently at the European Cleaning Journal Awards, where The Clean Start Initiative was shortlisted under the category of ‘Best Initiative Raising the Profile of the Cleaning Sector’.
Kelsey Hargreaves, in addition to her role as Technical Manager at BICSc, is the youngest ever person to receive her chartered practitioner status and is a Youth Ambassador for Youth Employment UK and the Youth Futures Foundation.
She has experience in the cleaning industry over a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.
Joanne has over 40 years’ experience working within the cleaning and hygiene industry, having headed up Jangro for over 20 years and ensuring that the group provides an innovative and unrivalled offering and service.
Highly regarded in the industry, Jo sits on several industry boards and is proud to be a Court Assistant of the Worshipful Company of Environmental Cleaners.
Daniel Quigley is Operations Director at Dove Cleaning, a family business founded in 2011. Dan began his career with after-school and weekend cleaning shifts before moving through every layer of the company, gaining first-hand insight into the realities of frontline cleaning.
Over the last 11 years, he has become a resilient operations leader, designing and implementing systems that scale, from employee onboarding and contract mobilisation to risk planning and data-led client retention. Deeply embedded in the FM world, Dan combines family values with a people-first approach, driven by a passion for both the industry and the people within it.
Dan is now focused on how family businesses like Dove can adapt, attract the next generation of talent and continue raising standards across cleaning and FM.
Max Reames, Senior Business Development Manager at Peartree, drives growth through client-focused solutions and social impact initiatives.
Since joining in 2021, he has led key business expansions, supported talent development and advanced ESG projects, including a partnership with Beam. Max’s strategic approach fosters strong client relationships and reinforces Peartree’s industry leadership.
You only get one chance to make a good first impression. Nowhere is this more critical than in the fast-paced, highly competitive hospitality sector. With user review platforms now wielding more power than ever before, a negative review can have a devastating and long-lasting impact on any hospitality premises. This expert panel will consider the specific challenges of these environments and discuss techniques and processes to ensure a 5-star rating from every user, every time.
Session Speakers
Peter Thistlethwaite, Technical Manager at MSL Solution Providers, has worked in the disinfection and biocide industry since 2014 in both the manufacturing sector and, since 2018, for MSL Solution Providers, an independent testing laboratory.
He currently participates in the BSI technical committee TC/216 – Chemical Disinfectants and Antiseptics and represents the BSI at CEN working groups 1 and 3, helping to write methods for the medical area and food, feed and domestic use. He also contributes to the BSI writing groups for Airborne and Ultraviolet Disinfection Systems.
Founded in 2001, MSL Solution Providers is a microbiological laboratory, specialising in efficacy testing of disinfectant products used in a wide range of environments, including cleanroom disinfectant validation.
Lisa Williams was the Regional Chair for the UKHA Yorkshire & NE region until 1st April 2025 and currently holds the position of Director of Housekeeping at The Grand, York.
With over 20 years of five-star hospitality experience, Lisa Williams brings an exceptional level of dedication, expertise to the UKHA. Her impressive career includes senior positions at some of London’s most renowned luxury hotels, including The St Pancras Renaissance Hotel, 41 Hotel & Rubens at the Palace Hotel, W Hotel on Leicester Square and opening the Jumeirah Residences in Park Lane, amongst others.
Throughout her career, Lisa has garnered numerous awards that celebrate her personal commitment to excellence and the strength of the teams she leads. Recent accolades include the prestigious Lifetime Achievement Award at the 2024, Hotel Housekeeping Honours Awards, Housekeeper of the Year at The Hotel Cateys in 2023 and the AA Housekeeper of the Year.
Her leadership has also earned awards for her teams, such as Team of the Year and Best Opening Team, showcasing her knack for creating motivated, cohesive, and guest-centred teams. We know she will bring these team building skills to our association.
Lisa’s experience extends beyond the hotel industry; during the COVID-19 pandemic, she worked with the NHS’s Kings College Trust, gaining valuable insight into hospital-grade cleaning standards, which she later applied to enhance health and safety practices in hospitality.
Looking to the future, Lisa is passionate about integrating sustainability, diversity, and innovation into housekeeping and ever forward-thinking, she champions new technologies to enhance guest feedback and support team recognition, ensuring that Housekeeping remains at the forefront of hospitality excellence.
Nancy Saddington is the Co-Founder and CEO of OrganicMondays.com. She began her career in a London-based professional services firm, working across Europe, and identified a universal problem: no matter the industry or country, workplace bathrooms consistently lacked essential products for women.
This inspired Nancy to co-found Mondays in 2019 with a mission to improve the working world for women. Since then, Mondays has supported hundreds of thousands of women outside the home in their moment of need and been instrumental in making menstrual health policy a prerequisite to create an inclusive workplace.
Championing sustainability, wellbeing, and compliance, Mondays provides organisations across all industry sectors with professional, plastic-free, and data-informed period care solutions. Under her leadership, Mondays helps businesses enhance productivity, retention, guest experience, and brand reputation, while setting a new standard for truly inclusive hygiene.
Janet Thompson is the Yorkshire and NW Chair at the UKHA and Executive Housekeeper at the Queens Hotel, Leeds.
She took over the UKHA role from Lisa Williams on of 1 April 2025. She is a highly motivated and experienced Executive Head Housekeeper from Yorkshire, with nearly 40 years’ experience in both 4 and 5 star hotels widely spread from North to the South of England.
Whilst working for WGC Janet was involved in the training and development of supervisors and head housekeepers along with managing 10 hotels with 2000 bedrooms combined. Janet enjoyed 2 glorious years in Jersey, responsible for a 285-bedroom hotel along with 29 self-contained apartments.
Her passion for housekeeping has been kept alive over the years by her constant interaction with other Executive Head Housekeepers and she looks forward to every monthly association meeting to share ideas and obtain information from a group that she has built strong relationships with over the years.
Victoria Fytche-Crossman is the Global Health and Education Lead at TOTM, a B-Corp, period positive brand making better products for people and the planet.
As a Women's Health Practitioner, she is passionate about educating people on what they use and why and has spent the last 10 years partnering with global organisations to help leaders build inclusive, productive and positive workplaces.
ESG – Environmental, Social and Governance – is impacting all sectors of business, not least the cleaning, hygiene and FM sectors, thanks largely to the high volume of personnel employed across the country. This expert panel moderated by Steve Mwaura will discuss best practice and offer invaluable advice to those planning, embarking on or developing their ESG journey.
Session Speakers
Steve Mwaura joined the Living Wage Foundation in April 2025 as Partnerships & Campaigns Manager.
He leads on the Recognised Service Provider Scheme for the FM sector and is developing new campaigns to grow the number of employers paying and championing the real living wage in the sports sector.
Darran Yates, ESG, Innovation & Research Director at Indepth Managed Services, is an experienced ESG, innovations and research specialist with expertise in customer service, people management, health & safety, ESG, innovations, and CSR.
He is an Executive Council Member of the Federation of Window Cleaners (FWC), an original member of the HSE Cleaning Industry Liaison Forum (CILF) and a member of the Worshipful Company of Environmental Cleaners (WCEC). With over 30 years at Indepth Managed Services, Darran has held various roles and responsibilities, including serving as a BICSc Assessor and contributing to numerous industry initiatives.
He firmly believes that investing in people and their training is essential for maintaining high standards and equipping individuals with the tools to advance their careers in the cleaning industry. Darran is also passionate about driving sustainable innovations that positively impact the sector.
Darryl Penson is Managing Director at Foremost, a key supply partner to the UK's fastest growing and most sustainable cleaning companies.
He has 7 years’ experience leading Foremost’s initiatives to develop powerful data platforms, tools and innovation to support cleaning and FM companies move towards net zero, hazard-free and waste-free contracts.
Ross Osborne advocates for sustainable solutions and innovative practices. As the driving force behind The Maintenance Supply Co.
Ross works closely with clients to reduce carbon output, optimize product choice and implement smarter, more sustainable cleaning solutions. Ross joined Jangro’s Sales & Marketing Committee in 2012. In 2017, he was invited onto the Jangro Board and was appointed Director of the Innovations & Sustainability Committee in 2022.
A forward-thinking industry leader, Ross champions fact-based sustainability, pushing back against greenwashing and misleading environmental claims.
Hospitals and the wider healthcare sector remain the key critical environments for delivering first class cleaning and hygiene services. During this session, the expert panel will look at current challenges and will discuss plans to further develop the service offering, ensuring a safe environment for patients, visitors and staff.
Session Speakers
Nigel Grinstead is CEO of Open Junction. A highly experienced hands-on specialist with an impressive track record in the health and care sector, Nigel has over 25 years working with healthcare organisations throughout the UK resulting in an unrivalled depth of understanding of the nature and complexities of this sector.
Nigel is currently a CEO involved with Primary and Secondary Care and a NED for an international infection control business. He leads tender proposals and assesses performance for cleaning and hygiene contractors and has chaired and facilitated related national and international conferences.
Kelsey Hargreaves, in addition to her role as Technical Manager at BICSc, is the youngest ever person to receive her chartered practitioner status and is a Youth Ambassador for Youth Employment UK and the Youth Futures Foundation.
She has experience in the cleaning industry over a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.
Paul Thrupp is Chair of the Independent Washroom Services Association and has enjoyed many senior roles within the FM industry, particularly the cleaning and hygiene sector, for over 48 years.
Formerly a Chair and Director of the British Cleaning Council, he was also a Director of the BCC (Exhibitions) Limited and Executive Council Member of the Federation of Windows Cleaners.
Matt Dean, Product Design Manager at ISS Facility Services, has extensive industry experience and is a strong advocate for safety, high standards and sustainability. He is a Chartered Practitioner of Environmental Cleaners, Fellow of BICSc and a CSSA Board Member. This year, Matt served as a Dragon for the CSSA Innovation Showcase.
Caroline Fennessy is a well organised and highly motivated specialist with over 15 years' experience in soft FM for both large and small international companies, specialising in the environment and cleaning hygiene.
A commercial and operationally experienced individual within cleaning management specialisms, with a proven track record in successfully leading teams through change with particular expertise across the healthcare sector where she was part of the NSoHC 21 development team.
Sharon Moss is Transformation Director at the Cedars Practice, NHS, Kent and is a highly motivated, proactive, experienced and enthusiastic professional with over 20 years’ experience in managing, facilitating and guiding teams to grow and improve within a Primary Care setting.
A highly resilient individual with the ability to work effectively under pressure. Sharon has worked with teams to specifically create Super Partnerships. She has collaborated and worked with outside agencies such as CCGs (now ICBs), health boards and PCN groups.
Sharon has a successful track record of implementing new ways of working, implementing efficiencies in the workforce and in monetary savings in healthcare settings. Sharon’s priority is to make a difference in General Practice, to alleviate pressures for staff, offer amazing services for patients and to grow the GP business ensuring maximum income generation.
This expert panel will discuss the future of university cleaning. The session will unpack the shifting demands of campus cleaning and the challenges that come with tight budgets, strict compliance and the drive for sustainability. This session goes beyond the basics, and will talk about smart solutions like cutting-edge technology, empowered teams and proven best practices. It will discuss how these strategies create safe, efficient and student-centric spaces that boost campus reputation and strengthen operational resilience.
Session Speakers
John Brownless has been working in facilities management for over 30 years. He has extensive experience in operational delivery, compliance and strategic planning for complex estates.
He has overseen large-scale service transformations, ensuring efficiency, safety and sustainability across diverse sectors, including education, business and industry and the public sector.
Alison Shedlock is an accomplished professional with a passion for FM and a proven record of delivering excellence.
Commercially astute and adaptable, thriving in diverse environments, she is recognised for courage, strong communication and natural strategic leadership.
Alison brings senior-level experience in hospitality and facilities management, driving operational success and cultural transformation.
Adrian McGillion is Director of Facilities Management at Edge Hill University, leading environmental sustainability initiatives.
He oversees strategic planning for carbon reduction and promotes eco-conscious cultures across campus. He actively contributes to institutional committees, ensuring long-term environmental impact through resource allocation and staff engagement.
Kate Davis is a Consultant Director at Litmus FM with over 30 years’ experience in customer-facing operations across public and private sectors.
Formerly at Leeds Beckett University, Kate led strategic facilities initiatives, driving service efficiencies and cultural change. She specialises in soft FM, operational transformation and innovative workforce engagement.
Kate completed her MBA with Distinction at Bradford School of Management in 2019.
This expert panel will consider the current landscape for training and education at all levels of career development across the cleaning and hygiene sectors. It will also discuss steps being taken to create a structured approach to qualifications to ensure they are recognised as employees move between providers and roles. Whether virtual, face-to-face, in-house, or third-party, the panel will discuss all options available to candidates today.
Session Speakers
Lauren Kyle, BCC Project Lead & Freelance Consultant, worked part time as a cleaning operative while still a student.
She then spent several years teaching, before moving full time into cleaning and facilities management. She was Head of Cleaning and Soft FM at Sodexo before starting her own consultancy in 2023. Lauren is passionate about supporting talent development in the industry.
Neil Spencer-Cook, MBICSc, is Group Managing Director at BICSc. From a financial director role, Neil joined the BICSc senior management team in 2015.
He has a wealth of management expertise and has experience in hospitality and FM in numerous industries. Neil's passion is technology, especially when it can be used for efficiency purposes. Neil was the project lead on the creation of the BICSc CPSS Assessor app, BICSc Audit App, The BICSc Cleaning Supervisor’s Certificate, and delivered the virtual training platform and the associated BICSc Training App – to date over 95,000 courses have been completed online since its inception in 2021.
Michelle Brightly is Co-Founder of Ingage FM Training and brings 20+ years of expertise in recruitment, specialising in the cleaning and FM industries.
Renowned for connecting top talent with opportunities, she empowers individuals and businesses through CPD-accredited training, addressing skills shortages and fostering growth, innovation and development within the facilities management sector.
Having worked for Aurelia Training since 2015 David Jones is now Deputy Operations Manager and Safeguarding Lead. He also works as both Tutor and Lead IV for apprenticeships in both the facilities and health & social care sectors, specialising in the Cleaning Hygiene Operative apprenticeship.
As well as being Master of the Worshipful Company of Environmental Cleaners (2024-25), Lorriane Larman is MD of Safety Solutions Ltd.
With over 35 years’ experience, Lorraine is recognised for her expertise in the cleaning and FM sectors, providing independent, professional health and safety, compliance and cleaning consultancy to a wide range of organisations across many environments - specifically high-end commercial facilities, healthcare, retail, leisure, hospitality, heavy industry, and the education sector.
Rehabilitation of ex-offenders is a key factor in preventing re-offending. Finding opportunities to build a career – often following on from training received whilst incarcerated – brings significant benefits. This expert panel will look at the role the cleaning and FM sectors can play in finding a rewarding and progressive career path for a sector of the workforce that is often overlooked.
Session Speakers
Sam Worden has been working in the cleaning industry for 25 years, both across sales and operations - delivering for national and global client brands.
In 2023 she left her role as Sales Director for a large cleaning contractor as she wanted to deliver a business with a more meaningful purpose and support smaller businesses get bigger and better. Sam joined NGB Clean as COO in 2024 and has supported the business in its delivery of commercial cleaning with a mission to support men and women who have experienced the criminal justice system in an effort to reduce reoffending.
She spends time mentoring and training young entrepreneurs who run their own smaller cleaning companies and has a specific interest in providing career opportunities in the biohazard area of the cleaning sector.
As a business, NGB Clean delivers with a focus on sustainability and has also recently launched Ride, Recycle, Repeat - providing an inner tube and tyre recycling service to the corporate world, at the same time as generating funding to provide training for prison leavers.
With 55 years’ experience in the cleaning sector and a Past Master of the Worshipful Company of Environmental Cleaners, Barrie Torbett is a co-founder of No Going Back and NGB Clean, with a mission is to deliver training and job opportunities in the FM sector targeted at reducing re-offending.
As an ex-offender, Michael Chapman has turned his life around to build a successful cleaning and maintenance business.
Through hard work, integrity and dedication, he is steadily growing his company, creating opportunities for others, and proving that second chances lead to strong results and lasting change.
Adam Williams, Managing Director & Co-Founder of The Green Block, is a commercially astute, versatile operational strategist and turnaround expert.
He combines elevated levels of commercial and accounting acumen, coupled with 30 years of operational delivery experience in heavily resourced, tight margined businesses. He has wide experience delivering cost saving, efficiency, business transformation, technology evaluation and vendor selection projects across the UK, Europe and the USA.
Dominic Headley FRSA is the UK’s foremost expert on criminal record disclosure and safer employment.
He provides expert advice, support and training to employers, and authored ‘Recruiting Safely: A Practical Guide to Employing People with Convictions’.
Dominic also served on the Mind the Gap Project Board, a CITB-commissioned initiative creating employment pathways for people with convictions in the built environment sector
As we draw this year’s Manchester Cleaning Show Conference to a close, this expert panel will discuss future challenges, opportunities and technologies that they predict will impact the sectors, both in the short and long term.
Session Speakers
With a background in trade and national newspaper journalism, Neil has been involved in the events sector for almost 40 years in industries as diverse as marine transportation, utilities, retail, automotive, cleaning and facilities management, and broadcast. Neil has produced many international conferences and has also been an organiser and judge across a number of award programmes, working with global brands on international events. In addition to his role with C&M and the Cleaning Show, Neil is currently co-owner and director of Red Lemon Events Ltd and co-producer of the Corporate Star Awards.
Annette Houston is the Managing Director of FM Services Group, one of Ireland’s leading commercial cleaning and FM companies, employing over 200 people across Ireland and Northern Ireland.
With more than 30 years in the industry, Annette has led the company from a small local cleaning business to a multimillion-euro operation known for its innovation, quality and people-first culture. She is a board member of the Letterkenny Chamber of Commerce and she is also a board member and Director of the Irish Contract Cleaning Association.
Currently completing her Doctorate in Business Administration with Atlantic Technological University, Annette’s research explores resilient leadership and Psychological Capital (PsyCap) in the commercial cleaning sector. The research focuses on how to develop confident, capable supervisors and future leaders in an industry under increasing pressure to adapt and evolve.
A passionate advocate for leadership development, Annette founded Bright Academy in 2018 to deliver accessible training and support for their cleaning teams.
Drawing on her own journey from cleaner to CEO, Annette brings a refreshingly real perspective on leadership, resilience and the future of the cleaning industry in an age of automation and change.
Matt Dean, Product Design Manager at ISS Facility Services, has extensive industry experience and is a strong advocate for safety, high standards and sustainability. He is a Chartered Practitioner of Environmental Cleaners, Fellow of BICSc and a CSSA Board Member. This year, Matt served as a Dragon for the CSSA Innovation Showcase.
Joining Carlisle Support Services in 2015 as Managing Director and promoted to CEO in January 2019, Paul Evans oversees the transformation of the business.
With a career spanning the last two decades in the FM sector, and having worked his way up from the front-line, he is passionate about making sure his company’s business strategy remains aligned to its employee-led and customer-centric values.
Paul is also the Chair of the S12 Security Guarding Leadership Group, Vice Chair of the United Kingdom Crowd Management Association (UKCMA) and was previously Co-Chair of the Living Wage Foundation’s Recognised Service Provider’s Leadership Group, and an Executive Officer of the National Association of Healthcare Security (NAHS) from 2020-23.
Wes Smith, Sales & Marketing Director at The Clean Space, brings 21 years of experience in soft services across the UK and South Africa.
A customer-centric leader, he fosters collaborative partnerships and drives exceptional service delivery, ensuring tailored solutions that align with clients’ unique needs in the facilities sector.
JOIN OUR MAILING LIST
Receive the latest industry news, show announcements and exclusive offers from the industry’s top brands.
Exhibit at The Cleaning Show Manchester
Please join our mailing list by completing the form above.
Are you interested in participating at The London Cleaning Show? Contact the sales team and see how exhibiting can help your business:
