Wednesday 13th March 2024

Time Session title
10:00
|
10:15

Welcome and Opening Keynote

Speaker

Delia Cannings

Chair

British Cleaning Council

Delia Cannings is Chair of the British Cleaning Council (BCC) as well as Patron of the Association of Healthcare Cleaning Professionals (ahcp), an examiner for the Cleaning Science Degree programmes with Northampton University and founder and owner of Environmental Excellence Training and Development Ltd. Delia was awarded the Queen's Anniversary Prize for education and training within the industry.

British Cleaning Council

10:15
|
10:45

Critical Industry Update and Launch of Latest BCC Research Report

Speaker

Delia Cannings

Chair

British Cleaning Council

Delia Cannings is Chair of the British Cleaning Council (BCC) as well as Patron of the Association of Healthcare Cleaning Professionals (ahcp), an examiner for the Cleaning Science Degree programmes with Northampton University and founder and owner of Environmental Excellence Training and Development Ltd. Delia was awarded the Queen's Anniversary Prize for education and training within the industry.

British Cleaning Council

10:45
|
11:30

Cleaning & Hygiene: A View from the Front Line

Speaker

Lauren Kyle

Cleaning & FM Industry Consultant

Whilst still a student, Lauren Kyle took on what was expected to be a part-time temporary cleaning job during the summer holidays. Over 30 years and a number of roles later she’s delighted to still be a part of this vibrant, forward-thinking and exciting industry. Now working as an independent consultant, Lauren previously worked at Sodexo, starting as a cleaning supervisor and finishing as Head of Cleaning and Soft FM Development. She has recently chaired the industry group that developed the new Level 2 Cleaning Hygiene Operative apprenticeship and is passionate about developing talent in the industry.

Cleaning & FM Industry Consultant

11:30
|
12:00

Exceptional hygiene as a foundation for stronger businesses.

Speaker

Neil Nixon

Conference Director

Manchester Cleaning Show

With a background in trade and national newspaper journalism, Neil has been involved in the events sector for almost 40 years in industries as diverse as marine transportation, utilities, retail, automotive, cleaning and facilities management, and broadcast. Neil has produced many international conferences and has also been an organiser and judge across a number of award programmes, working with global brands on international events. In addition to his role with C&M and the Cleaning Show, Neil is currently co-owner and director of Red Lemon Events Ltd and co-producer of the Corporate Star Awards.

Manchester Cleaning Show

Speaker

Denise Hanson

Commercial Director

BICSc

With over 40 years’ experience - from hotel housekeeping through to running her own company with contracts across the UK - Denise is always ready to pass on that knowledge to both experienced and non-experienced cleaning operatives.

She never judges people on the questions they ask, just calmly and clearly explains what they want to know.

BICSc

Speaker

Dr Lucas Gent

Reckitt Research and Development

Reckitt Research and Development

12:00
|
12:30

The Cleaning Hygiene Operative Apprenticeship: Next Steps for our Industry

Speaker

Delia Cannings

Chair

British Cleaning Council

Delia Cannings is Chair of the British Cleaning Council (BCC) as well as Patron of the Association of Healthcare Cleaning Professionals (ahcp), an examiner for the Cleaning Science Degree programmes with Northampton University and founder and owner of Environmental Excellence Training and Development Ltd. Delia was awarded the Queen's Anniversary Prize for education and training within the industry.

British Cleaning Council

12:30
|
13:00

Buyer Beware - How to Avoid Getting Caught Out by Exaggerated or False Marketing and Product Claims

Speaker

Lorcan Mekitarian

Chair (CHSA) and Sales Director (Berry Bpi)

CHSA and Berry Bpi

Lorcan Mekitarian, Sales Director Berry Bpi and Chair of CHSA.

Lorcan has spent the last 30 years supplying the waste management and cleaning and hygiene sector with waste sacks. Berry Bpi was a founding member of the CHSA Plastic Sack Scheme. He was instrumental in expanding the scheme to now include office bin liners and OTH sacks. He became a CHSA Council member in 2015 and Chair in 2019.

CHSA and Berry Bpi

Speaker

Jo Gilliard

CEO

Jangro

Joanne has over 40 years’ experience working within the cleaning and hygiene industry, having headed up Jangro for over 20 years and ensuring that the group provides an innovative and unrivalled offering and service. Highly regarded in the industry, Jo sits on several industry boards and is proud to be a Court Assistant of the Worshipful Company of Environmental Cleaners.

Jangro

Speaker

Martyn Higgins

Imperial Polythene

Imperial Polythene

Speaker

Nicky Biggart

UK & European Sales Manager

Evans Vanodine

Nicky Biggart, UK & European Sales Manager at Evans Vanodine.

Nicky’s career began at Swallow Hotels, on the company’s graduate programme. She moved to John Deas & Company, the independent distributor that served the hospitality sector, before joining Peter Grant Papers, now Northwood Hygiene Products. Today she is UK & European Sales Manager for the Professional Hygiene division at chemicals manufacturer, Evans Vanodine.

Evans Vanodine

Speaker

Stephen Harrison

Harrison Wipes

Harrison Wipes is a 135-year old, 4th generation family business. Based in Essex, the company is a nonwoven wiping cloth business supplying wipes into FM, HORECA and janitorial markets. Stephen is a former Chairman of the CHSA and now an honorary Vice President. He has worked consistently to continue the development of the CHSA’s Accreditation Schemes, supporting their influential place in the market.

Harrison Wipes

13:00
|
14:00

Lunch Break

14:00
|
14:30

21st Century BICSc - Opportunities for Effective Training

Speaker

Neil Spencer-Cook

Group MD

BICSc

With a passion for technology, Neil is always looking for innovative ways that tech can be used to improve effectiveness and efficiency.

Never one to be beaten, Neil’s pet hate is to hear people tell customers: ‘We can’t do that’. The solution may not always be immediate, but he will always find a solution.

BICSc

Speaker

Denise Hanson

Commercial Director

BICSc

With over 40 years’ experience - from hotel housekeeping through to running her own company with contracts across the UK - Denise is always ready to pass on that knowledge to both experienced and non-experienced cleaning operatives.

She never judges people on the questions they ask, just calmly and clearly explains what they want to know.

BICSc

Speaker

Kelsey Hargreaves

Technical Specialist

BICSc

In addition to her role at BICSc is a Youth Ambassador for Youth Employment UK, Kelsey has experienced the cleaning industry in a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.

BICSc

Speaker

Soo Bartholomew

Chair (BICs) and Technical Director (Birkin)

BICSc and Birkin

Soo has worked in the cleaning and FM industry for over 30 years, working her way up from a cleaning operative in local schools when her children were little to her current position as Technical Director for Birkin Services. Soo first became associated with BICSc in 1992 when her then employer, OCS, placed her on a BICSc training course. In 2011 she was elected onto the BICSc Council. In 2015 Soo entered the Worshipful Company of Environmental Cleaners, becoming a Freeman of the City of London in 2016 and in 2021 became one of the first members of the Livery to be entered on to the Register as a Chartered Practitioner in Environmental Cleaning.

BICSc and Birkin

Speaker

James Reynolds

Corporate Representative (BICs) and Head of Product and Performance (Cleaning) UK and Ireland (ISS)

BICs and ISS

James has worked in the cleaning and FM industry for over 30 years having held several senior operational and functional roles during his career. He spent the first 20 years within the aviation industry, initially with BAA, then for 15 years with Servisair holding various positions including Head of Health and Safety and Operations Director, before then moving to Inflight Cleaning Services as Operations Director in 2008. In 2012 James moved to his current employer, ISS Facilities Services, as Operations Director for the Transport Business and became Managing Director of the Cleaning and Transport Business, with over 8000 employees and a turnover of £175 million, in 2017. After a successful 4-year spell, James took on his new role as Director of Product and Performance, Cleaning Services for the UK and Ireland in January 2022, where he is responsible for the lifecycle management of cleaning products and services across the UK and Ireland.

BICs and ISS

14:30
|
15:00

What ESG can and SHOULD be doing for your frontline team

Speaker

Charlotte Parr

Director

Portfolio

Charlotte Parr is the director of Portfolio, the specialist cleaning service provider. Charlotte is enthusiastic about aligning with the client’s culture and values to create powerful and successful partnerships. Her focuses include creating exceptional workplaces for clients and championing ED&I strategies across these partnerships and the business.

Portfolio

15:00
|
15:30

A Sustainable Future for Effective Cleaning and Hygiene

Speaker

Neil Nixon

Conference Director

Manchester Cleaning Show

With a background in trade and national newspaper journalism, Neil has been involved in the events sector for almost 40 years in industries as diverse as marine transportation, utilities, retail, automotive, cleaning and facilities management, and broadcast. Neil has produced many international conferences and has also been an organiser and judge across a number of award programmes, working with global brands on international events. In addition to his role with C&M and the Cleaning Show, Neil is currently co-owner and director of Red Lemon Events Ltd and co-producer of the Corporate Star Awards.

Manchester Cleaning Show

Speaker

Daisy Hunter

ESG Manager

Birkin Group

Birkin Group

Speaker

James Patterson

CEO and co-founder

Biological Preparations

James Patterson, CEO and co-founder of Biological Preparations.

Fueled by a determination to revolutionise the chemical industry, James is dedicated to providing businesses with alternative technologies that not only benefit the environment but also contribute to social and commercial prosperity. In just 15 years, James has leveraged his expertise and strategic acumen to propel his environmentally-focused brands to the forefront of the UK's biotech cleaning sector, consistently pioneering innovations in both home and international market arenas. Despite economic uncertainties, James remains steadfast in his commitment to confront the expanding greenwashing market, actively adapting to the challenges of a dynamic market landscape.

Biological Preparations

Speaker

Alan Stenson

CEO and Founder

Neutral Carbon Zone

Alan has been a sustainability entrepreneur for the past 18 years. Having established a carbon management consultancy back in 2006, Alan has been lucky enough to work with many early adopters and industry leaders across a wide range of industries. In 2022 he co-founded NCZ with an exceptional team of talented colleagues to create a tech-enabled solution for managing organisational, operational and supply-chain emissions, to take motivated clients on their journey to net zero

Neutral Carbon Zone

15:30
|
16:00

Using Technology to Maximum Effect

Speaker

Tibor Killi

Managing Director

Killis

Tibor has over 25 years of experience in the cleaning industry, leading one the fastest growing suppliers of cleaning equipment to the FM and cleaning sector. He is passionate about bringing the latest innovations to clients, allowing them to achieve cleaner, healthier and more sustainable spaces.

Killis

Speaker

Paul Crilly

CEO

NJC

Paul Crilly has been in the FM industry for over 40 years having spent time in consultancy, the supply and demand side, developing his passion for technology. Specialising in service delivery, he helps customer navigate the evolving landscape of the plethora of industry platforms and the drive for data driven decision making.

NJC

Speaker

Neil Nixon

Conference Director

Manchester Cleaning Show

With a background in trade and national newspaper journalism, Neil has been involved in the events sector for almost 40 years in industries as diverse as marine transportation, utilities, retail, automotive, cleaning and facilities management, and broadcast. Neil has produced many international conferences and has also been an organiser and judge across a number of award programmes, working with global brands on international events. In addition to his role with C&M and the Cleaning Show, Neil is currently co-owner and director of Red Lemon Events Ltd and co-producer of the Corporate Star Awards.

Manchester Cleaning Show

Speaker

Paul Hughes

Head of New Business

TEAM Software

Paul has worked for TEAM Software for the best part of a decade, having worked in the field service and service management tech arena for some years prior. This experience has helped build a solid foundation of helping customers achieve maximum growth, over a career spanning nearly 20 years. With this experience, he is now leading the New Logo Acquisition Team for EMEA, helping customers stay profitable, compliant and adding value, from hire to retire.

TEAM Software

Thursday 14th March 2024

Time Session title
10:00
|
10:30

The Cleaning Hygiene Operative Apprenticeship: Next Steps for our Industry

Speaker

Delia Cannings

Chair

British Cleaning Council

Delia Cannings is Chair of the British Cleaning Council (BCC) as well as Patron of the Association of Healthcare Cleaning Professionals (ahcp), an examiner for the Cleaning Science Degree programmes with Northampton University and founder and owner of Environmental Excellence Training and Development Ltd. Delia was awarded the Queen's Anniversary Prize for education and training within the industry.

British Cleaning Council

10:30
|
11:15

Recruitment & Succession Planning for the Cleaning & FM Sectors.

Speaker

Kelsey Hargreaves

Technical Specialist

BICSc

In addition to her role at BICSc is a Youth Ambassador for Youth Employment UK, Kelsey has experienced the cleaning industry in a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.

BICSc

Speaker

Lisa Hylton

HR Director

Exclusive Contracts

Lisa joined Exclusive Contract Services in 2011 as Human Resources and Training Director, having gained a wealth of experience working within the hospitality industry in various capacities both in operational and human resources management. Her current role involves supporting the business on all employment matters, complex restructures, employment relations, recruitment, succession planning, TUPE, and employment law. Lisa is also actively collaborating closely with industry experts to create and imbed diverse people strategies, and is passionate about improving staff engagement practices, coaching and creating succession plans to create opportunities across the company and the industry.

Exclusive Contracts

Speaker

Michelle Brightly

Managing Director and Enterprise Advisor

Bridge Recruitment (Specialists for the FM Industry) and London Careers Hub.

Michelle has over 20 years’ experience in the FM industry, successfully managing her own consultancy, delivering recruitment service solutions to clients and helping employers to build amazing teams. Michelle is also a Partner Founder for Ingage FM Training which focusses on upskilling individuals and helping to advance their careers through CPD education.

Bridge Recruitment (Specialists for the FM Industry) and London Careers Hub.

Speaker

Adam Brown

Head of Client Solutions

Clinch Talent

Clinch Talent

Speaker

Lauren Kyle

Cleaning & FM Industry Consultant

Whilst still a student, Lauren Kyle took on what was expected to be a part-time temporary cleaning job during the summer holidays. Over 30 years and a number of roles later she’s delighted to still be a part of this vibrant, forward-thinking and exciting industry. Now working as an independent consultant, Lauren previously worked at Sodexo, starting as a cleaning supervisor and finishing as Head of Cleaning and Soft FM Development. She has recently chaired the industry group that developed the new Level 2 Cleaning Hygiene Operative apprenticeship and is passionate about developing talent in the industry.

Cleaning & FM Industry Consultant

11:15
|
11:45

Dettol Pro Solutions presents latest insights and solutions.

11:45
|
12:30

Critical Care: New Cleaning Standards in the NHS

Speaker

Delia Cannings

Patron of the Association of Healthcare Cleaning Professionals (ahcp) and Chair of the British Cleaning Council

Delia Cannings is Chair of the British Cleaning Council (BCC) as well as Patron of the Association of Healthcare Cleaning Professionals (ahcp), an examiner for the Cleaning Science Degree programmes with Northampton University and founder and owner of Environmental Excellence Training and Development Ltd. Delia was awarded the Queen's Anniversary Prize for education and training within the industry.

Patron of the Association of Healthcare Cleaning Professionals (ahcp) and Chair of the British Cleaning Council

Speaker

Nigel Grinsted

Chief Executive

Open Junction

Nigel Grinstead is Chief Executive of an innovative primary care organisation, facilitator and leading tranformation practitioner. He has chaired and facilitated many healthcare hygiene, infection control and cleaning science events and has led and delivered, as well as let, soft services tenders. Nigel has over 30 years’ experience in the sector and also supports digital transformation and turnaround for NHJS and private sector organisations via a vibrant consultancy organisation, Open Junction. Nigel was a founding CEO of Pier Health, Weston-super-Mare and assisted in developing Europe’s largest super partnership in Birmingham. Nigel is a non-executive director of a number of leading healthcare providers.

Open Junction

Speaker

Michael Rollins

Consultant, Healthcare

Environment Hygiene and Infection Prevention

Michael is an independent consultant specialising in validation and implementation of healthcare hygiene technology, environmental infection prevention and integration within patient safety, quality improvement and sustainability initiatives. Published studies include enhanced patient environment cleaning and impact on healthcare associated infection, antimicrobial compounds and surface modification and methods of enhanced decontamination methods and practitioner training.

He is a member of the Hospital Infection Society, Infection Prevention Society, Central Sterilising Club, and is a Patron of the National Association of Healthcare Cleaning professionals (AHCP) UK.

Environment Hygiene and Infection Prevention

Speaker

Collette Sweeney

Head of Healthcare Cleaning

ISS

Collette has worked in the healthcare cleaning industry for 46 years supporting multiple NHS clients. She supported the launch of the first NHS national standards of Healthcare Cleanliness (2001), and all subsequent revisions culminating in 2021. She has a profound understanding of the complexities of delivering cleaning in the healthcare environment. Collette is the Head of Healthcare Cleaning at ISS Facility Services, providing guidance and expertise to the Operational Performance Team and Contract Management teams.

ISS

Speaker

Caroline Fennessy

FM Specialist Cleaning and Hygiene

Serco

Caroline Fennessy is a well organised and highly motivated specialist with over 15 years' experience in soft FM for both large and small international companies, specialising in the environment and cleaning hygiene. A commercial and operationally experienced individual within cleaning management specialisms, with a proven track record in successfully leading teams through change with particular expertise across the healthcare sector where she was part of the NSoHC 21 development team.

Serco

Speaker

Heather Cracknell

Healthcare Cleaning SME

ISS

Heather Cracknell is an experienced manager with vast experience within the healthcare cleaning sector. She has a history of leading teams through transformation, is skilled in negotiation and operational management and plays a significant role as part of the ongoing NSoHC 21 review and development panel. Heather has recently completed the Chartered Practitioners Award demonstrating her commitment to education and training and continuous personal development, and her inclusive leadership style enables people power with succession planning a real factor in her management and delivery style

ISS

Speaker

Chris James

Education and Skills Consultant

Chris James has been involved with bio-medical science and cleaning education and development for over 40 years. He is a biologist, one-time clinical scientist, teacher and environmentalist with a passion for cleaning science. His driving ambition is the pursuit of education and training for the cleaning industry at all levels. He has worked for colleges of FE, universities, national training organisations, sector skills councils, and a number of awarding organisations including CIWM.

12:30
|
13:00

Stamp Out Slavery: Minimising Criminal Risk in Employment and Procurement Practices

Speaker

Callum MacLeod

Managing Director

Stamp Out Slavery and AM Facilities Management

Callum MacLeod, Managing Director of Stamp Out Slavery and AM Facilities Management is a law graduate and an experienced leader in corporate cleaning and support services. Like care, retail, hospitality, and security, the cleaning sector is labour-intensive and at risk of exploitation by those looking to traffic and mistreat vulnerable workers. Stamp Out Slavery is his answer to this problem.

Stamp Out Slavery and AM Facilities Management

Speaker

Phil Brewer

Specialist Adviser

Modern Slavery to the Human Trafficking Foundation

Phil Brewer, Specialist Adviser on Modern Slavery to the Human Trafficking Foundation, was previously a Detective Superintendent in the Metropolitan Police, responsible for investigations into modern slavery and criminal exploitation. Here he gained significant experience of tackling serious and organised crime. He now advises the HTF, which supports the work of other organisations fighting modern slavery in the UK.

Modern Slavery to the Human Trafficking Foundation

Speaker

Angie Morrish

Independent Management Consultant and Director

Stamp Out Slavery

Angie Morrish, Independent Management Consultant and Director of Stamp Out Slavery has over 30 years’ experience in education, training, governance, fundraising, marketing, and communications across the public, private and charity sectors. She is delighted to be applying her skills to the operation and promotion of SOS and looks forward to chatting to visitors during the Manchester Cleaning Show 2024.

Stamp Out Slavery

13:00
|
13:30

Health & Wellbeing - The Role of the Washroom

Speaker

Nancy Saddington

CEO & Co-Founder

Mondays

Mondays is an innovative company providing sustainable period-care solutions. Nancy started her career as a business advisor in the City of London where, like 86% of women, she suffered the indignity of not having period products on hand when needed. She founded Mondays with the mission to empower women to perform at their best wherever they’re at in life and the belief that period products are an essential, just like toilet paper. Six years on and Mondays has been instrumental in making menstrual health policy a prerequisite to create an equitable workplace. Mondays works with companies focused on ESG targets and the health and wellbeing of employees to re-evaluate the workplace environment starting in the bathroom.

Mondays

Speaker

Jonathan Hall

PCUK campaigner

Adlabs Global, Managing Director

Jonathon Hall is the managing director of advertising agency Adlabs Global. He is also a husband, father to two daughters, prostate cancer survivor and campaigner. He is fast growing a burgeoning tv career, with his most recent appearance on BBC’s The One Show! Jonathon has received treatment for prostate cancer twice, after his initial diagnosis in August 2020. He has since taken to documenting his experience on social media and lending his voice to phs Group and Prostate Cancer UK’s campaign - Dispose With Dignity - to drive awareness, and break the taboo around talking about prostate cancer and male urinary incontinence.

Adlabs Global, Managing Director

Speaker

Kelly Greenaway

Head of Marketing

phs Group

Over the past eight years with phs Group Kelly has led a number of thought-leadership campaigns which have eventually been sewn into the identity of the business. From tackling period inequality and campaigning for better access to period products for people in a variety of locations, to championing the need for dignified disposal for men, Kelly’s trailblazing talent has transformed the purpose and culture of marketing at phs, all while inarguably driving commercial targets and revenue. The mum of two is also a CIM Marketer of the Year finalist and a WeAreTheCity's Rising Star winner.

phs Group

Speaker

Raymond Martin

Managing Director

British Toilet Association Ltd

The BTA is a member association whose mission is to help and support all providers and suppliers of publicly accessible toilets to achieve the highest levels of provision, cleanliness and hygiene - including a special focus on accessibility issues. Since its inception the BTA has forged numerous working partnerships with disability charities and industry professionals to campaign and lobby for the retention of these essential local facilities. It is a board member of BSI, BCC, Changing Places Consortium and the World Toilet Organisation. Raymond is a widely recognized industry professional with a wealth of experience, currently dedicating his time and energy to running the BTA.

British Toilet Association Ltd

Speaker

Neil Nixon

Conference Director

Manchester Cleaning Show

With a background in trade and national newspaper journalism, Neil has been involved in the events sector for almost 40 years in industries as diverse as marine transportation, utilities, retail, automotive, cleaning and facilities management, and broadcast. Neil has produced many international conferences and has also been an organiser and judge across a number of award programmes, working with global brands on international events. In addition to his role with C&M and the Cleaning Show, Neil is currently co-owner and director of Red Lemon Events Ltd and co-producer of the Corporate Star Awards.

Manchester Cleaning Show

13:30
|
14:00

The Cleaning and FM Sectors: Challenges, Opportunities and Next Steps

Speaker

Paul Ashton

CEO

Birkin Group

Paul's focus is firmly on the future of cleaning and particularly the role that technology will play in minimising environmental impact, supporting our front-line operatives and ensuring talented individuals understand the potential to succeed within the many aspects of our industry. Having worked within the FM sector at various operational levels, Paul acquired Birkin Cleaning Services Ltd in 2016 and has never looked back. Birkin proudly competes on providing tech-led service solutions to create safe, clean and hygienic spaces for over 300 clients across the UK and employs 1600 operatives. Paul is proud to be an Environmental Cleaning Chartered Practitioner and an active member the Worshipful Company of Environmental Cleaners as a Freeman of the City of London. As Chairman of the CSSA, Paul believes that there is significant opportunity for the association to provide vital leadership for its membership as the industry evolves and adapts to the new world. The CSSA helps ambitious businesses grow, comply, change, and innovate.

Birkin Group

Speaker

Neil Nixon

Conference Director

Manchester Cleaning Show

With a background in trade and national newspaper journalism, Neil has been involved in the events sector for almost 40 years in industries as diverse as marine transportation, utilities, retail, automotive, cleaning and facilities management, and broadcast. Neil has produced many international conferences and has also been an organiser and judge across a number of award programmes, working with global brands on international events. In addition to his role with C&M and the Cleaning Show, Neil is currently co-owner and director of Red Lemon Events Ltd and co-producer of the Corporate Star Awards.

Manchester Cleaning Show

Speaker

Kevin Muckle

Head of Cleaning UK&I

Sodexo

With over 20 years in the cleaning and facilities management sectors, Kevin has dedicated his career to operational excellence, innovation and business improvement. Currently, as Head of Cleaning at Sodexo, his goal is to establish the business as the industry leader, leveraging sustainability, innovation and technology to shape the future of cleaning.

Sodexo

Speaker

Kelsey Hargreaves

Technical Specialist

BICSc

In addition to her role at BICSc is a Youth Ambassador for Youth Employment UK, Kelsey has experienced the cleaning industry in a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.

BICSc

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