Heather Downes

Heather Downes is Head of Innovation and Product Development at Mitie, where she leads the strategy, development and deployment of innovative products, technologies and operational solutions across the business. With a focus on digital transformation, robotics, data intelligence, and service innovation, she works at the intersection of customer needs, operational excellence and commercial growth. Heather is responsible for identifying new opportunities, accelerating adoption of emerging technologies and delivering scalable solutions that improve efficiency, productivity, sustainability, and customer outcomes. Heather is passionate about transforming traditional service models into intelligent, data-led operations that create long-term competitive advantage and measurable business value.