Lisa Williams

Lisa Williams was the Regional Chair for the UKHA Yorkshire & NE region until 1st April 2025 and currently holds the position of Director of Housekeeping at The Grand, York.

With over 20 years of five-star hospitality experience, Lisa Williams brings an exceptional level of dedication, expertise to the UKHA. Her impressive career includes senior positions at some of London’s most renowned luxury hotels, including The St Pancras Renaissance Hotel, 41 Hotel & Rubens at the Palace Hotel, W Hotel on Leicester Square and opening the Jumeirah Residences in Park Lane, amongst others.

Throughout her career, Lisa has garnered numerous awards that celebrate her personal commitment to excellence and the strength of the teams she leads. Recent accolades include the prestigious Lifetime Achievement Award at the 2024, Hotel Housekeeping Honours Awards, Housekeeper of the Year at The Hotel Cateys in 2023 and the AA Housekeeper of the Year.

Her leadership has also earned awards for her teams, such as Team of the Year and Best Opening Team, showcasing her knack for creating motivated, cohesive, and guest-centred teams. We know she will bring these team building skills to our association.

Lisa’s experience extends beyond the hotel industry; during the COVID-19 pandemic, she worked with the NHS’s Kings College Trust, gaining valuable insight into hospital-grade cleaning standards, which she later applied to enhance health and safety practices in hospitality.

Looking to the future, Lisa is passionate about integrating sustainability, diversity, and innovation into housekeeping and ever forward-thinking, she champions new technologies to enhance guest feedback and support team recognition, ensuring that Housekeeping remains at the forefront of hospitality excellence.