Industry Panel: A Modern Approach to Training, Education and Personnel Development for the Cleaning Sector
This expert panel will consider the current landscape for training and education at all levels of career development across the cleaning and hygiene sectors. It will also discuss steps being taken to create a structured approach to qualifications to ensure they are recognised as employees move between providers and roles. Whether virtual, face-to-face, in-house, or third-party, the panel will discuss all options available to candidates today.
Session Speakers
Lauren Kyle, BCC Project Lead & Freelance Consultant, worked part time as a cleaning operative while still a student.
She then spent several years teaching, before moving full time into cleaning and facilities management. She was Head of Cleaning and Soft FM at Sodexo before starting her own consultancy in 2023. Lauren is passionate about supporting talent development in the industry.
Neil Spencer-Cook, MBICSc, is Group Managing Director at BICSc. From a financial director role, Neil joined the BICSc senior management team in 2015.
He has a wealth of management expertise and has experience in hospitality and FM in numerous industries. Neil's passion is technology, especially when it can be used for efficiency purposes. Neil was the project lead on the creation of the BICSc CPSS Assessor app, BICSc Audit App, The BICSc Cleaning Supervisor’s Certificate, and delivered the virtual training platform and the associated BICSc Training App – to date over 95,000 courses have been completed online since its inception in 2021.
Michelle Brightly is Co-Founder of Ingage FM Training and brings 20+ years of expertise in recruitment, specialising in the cleaning and FM industries.
Renowned for connecting top talent with opportunities, she empowers individuals and businesses through CPD-accredited training, addressing skills shortages and fostering growth, innovation and development within the facilities management sector.
Having worked for Aurelia Training since 2015 David Jones is now Deputy Operations Manager and Safeguarding Lead. He also works as both Tutor and Lead IV for apprenticeships in both the facilities and health & social care sectors, specialising in the Cleaning Hygiene Operative apprenticeship.
As well as being Master of the Worshipful Company of Environmental Cleaners (2024-25), Lorriane Larman is MD of Safety Solutions Ltd.
With over 35 years’ experience, Lorraine is recognised for her expertise in the cleaning and FM sectors, providing independent, professional health and safety, compliance and cleaning consultancy to a wide range of organisations across many environments - specifically high-end commercial facilities, healthcare, retail, leisure, hospitality, heavy industry, and the education sector.
