The Cleaning Show

Reputation Management - preparing for the unexpected

Thursday 21st March 12:00 - 12:30

A crisis in your business can not only affect your commercial performance, it can also lead to long-lasting reputational damage. In this session delegates will learn about the importance of dealing with the media effectively if and when things go wrong, and how to minimise the negative impact of a crisis through effective and controlled communications. They will also learn how to build a business continuity plan, set up a crisis team and the need to rehearse and manage social media engagement to stay on message.

Speaker: Suzanne Howe, Director at Suzanne Howe Communications

Reputation Management - preparing for the unexpected

Suzanne Howe set up SHC 22 years ago as a specialist B2B PR and marketing agency. Suzanne works across a number of clients including Kimberly-Clark Professional and the Golden Service Awards as well RPC bpi recycled products and Cleanology, providing PR campaigns, event management and social media consultancy.


Speaker: Richard Bond, Director of Strategy at SKV Communications

Reputation Management - preparing for the unexpected

With 25 years of experience working in the media, Richard Bond is the British Cleaning Council’s lead communications consultant. In addition to working with the BCC and its members, Richard has also undertaken campaigns for The Construction Industry Training Board, The Food Standards Agency and numerous government departments.


View the conference programme here

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