A Structured Approach to Training, Education and Development for the Cleaning Sector
This expert panel will consider the current landscape for training and education at all levels of career development across the cleaning and hygiene sectors. It will also discuss steps being taken to create a structured approach to qualifications to ensure they are recognised as employees move between providers and roles.
Session Speakers
Neil Spencer-Cook, MBICSc, is Group Managing Director at BICSc. From a financial director role, Neil joined the BICSc senior management team in 2015.
He has a wealth of management expertise and has experience in hospitality and FM in numerous industries. Neil's passion is technology, especially when it can be used for efficiency purposes. Neil was the project lead on the creation of the BICSc CPSS Assessor app, BICSc Audit App, The BICSc Cleaning Supervisor’s Certificate, and delivered the virtual training platform and the associated BICSc Training App – to date over 95,000 courses have been completed online since its inception in 2021.
Lauren Kyle, BCC Project Lead & Freelance Consultant, worked part time as a cleaning operative while still a student.
She then spent several years teaching, before moving full time into cleaning and facilities management. She was Head of Cleaning and Soft FM at Sodexo before starting her own consultancy in 2023. Lauren is passionate about supporting talent development in the industry.
Michelle Brightly is Co-Founder of Ingage FM Training and brings 20+ years of expertise in recruitment, specialising in the cleaning and FM industries.
Renowned for connecting top talent with opportunities, she empowers individuals and businesses through CPD-accredited training, addressing skills shortages and fostering growth, innovation and development within the facilities management sector.
As well as being Master of the Worshipful Company of Environmental Cleaners (2024-25), Lorriane Larman is MD of Safety Solutions Ltd.
With over 35 years’ experience, Lorraine is recognised for her expertise in the cleaning and FM sectors, providing independent, professional health and safety, compliance and cleaning consultancy to a wide range of organisations across many environments - specifically high-end commercial facilities, healthcare, retail, leisure, hospitality, heavy industry, and the education sector.
Kelsey Hargreaves, in addition to her role as Technical Manager at BICSc, is the youngest ever person to receive her chartered practitioner status and is a Youth Ambassador for Youth Employment UK and the Youth Futures Foundation.
She has experience in the cleaning industry over a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.
